Learn about our product return and refund procedures
Last Updated: 09/08/2025
At LogicGo (https://logicgo.com.bd/), we strive to ensure customer satisfaction with our CCTV & surveillance products, auto parts, and related services. Please review our policy before making a purchase or availing services.
1. Returns & Refunds for Physical Products (CCTV/Auto Parts)
Eligibility
Products must be unused, in original packaging, and with all accessories/tags.
Return requests must be made within [7-14 days] of delivery.
Proof of purchase (invoice/order number) is required.
Non-Returnable Items
Opened software/license keys.
Custom-made or installed equipment (unless defective).
Products damaged due to misuse.
Return Process
Contact Us – Email/call us at [Your Contact Info] for a return authorization.
Ship Back – Securely pack the item and ship it to our address (return shipping may be at customer’s expense unless the item is faulty).
Inspection – We will inspect the product upon receipt.
Refund/Replacement – If approved, refunds will be processed within [5-10 business days] via the original payment method, or a replacement will be issued.
Refund Exceptions
Shipping fees are non-refundable unless the return is due to our error (e.g., wrong item shipped).
Refunds may be reduced for missing accessories or damage caused by the customer.
2. Warranty & Defective Products
Products with manufacturer warranties will be handled per the supplier’s terms.
For defective items, contact us immediately. We may offer:
> Repair/replacement under warranty. > Refund if no resolution is possible.
3. Services (Installation, Maintenance, etc.)
Cancellation & Refunds
Before Service Starts: Full refund if canceled within [24–48 hours] of booking.
After Service Starts: Refunds are prorated based on work completed. No refunds for completed services unless unsatisfactory (disputed case-by-case).
Service Guarantee
If service results are unsatisfactory, we will remedy the issue free of charge within a specified period (e.g., 30 days).
4. How to Initiate a Return/Refund
Contact our support team: 📧 Email: support@logicgo.com.bd 📞 Phone: +8801706-995882 📍 Address: House No: 308, Level: 4, Samir Tower, S J Jahanara Imam Sharani, Elephant Road, Dhaka 1205.
5. Policy Updates
We reserve the right to modify this policy. Changes will be posted on this page.
Contact Us
If you have any questions about our privacy policy or practices, please contact us:
